All Magnum Footwear are backed by a 60-Day Comfort Guarantee. We guarantee our customers will be completely satisfied with the comfort and fit of our boots or Magnum wil issue a full refund within 60 days of the date of purchase.I thought that sounded pretty good. I found an online place that had some on clearance. Clearance usually means the vendor isn't going to carry that style any more or the manufacturer has discontinued them. In this case the vendor clearly stated that they won't do exchanges or refunds on clearance items. I checked the Magnum website and the boots I was looking at were still shown on their website so I ordered them thinking that Magnum would exchange them under their guarantee if they didn't fit.
Well, they pinch the heck out of my toes and I can't wear them. I called Magnum and asked about the guarantee and I was told to go back to the place I bought them from and they would exchange them. I explained that they were on clearance and the seller wouldn't exchange them.
The nice customer service employee at Magnum said "In that case you are out of luck."
Well, isn't that nice.
The guarantee doesn't say that the dealer will issue a refund or exchange. It says that Magnum will issue a refund. I don't think I'm being unreasonable in expecting Magnum to either refund what I spent or offer an exchange in another size.
I've emailed Magnum about this using the form on their website. I'll post again when I get a reply.
BTW the boots are still listed on the Magnum website, so it's not like they are discontinued and don't have any to exchange.